Account Deletion

Introduction

This Account Deletion policy explains how users of the Synzo / Shopyzo Platform can request permanent deletion of their Synzo / Shopyzo account and associated personal data. We comply with Google Play data safety requirements and the Digital Personal Data Protection Act, 2023.

Deletion is irreversible. You will lose access to order history, wallet balance (if any — settle before deletion), loyalty points, and saved preferences.

Who Can Request Deletion

Registered account holders may request deletion of their own account. Business accounts require authorisation from the registered proprietor or administrator. Parental requests for minor-associated accounts must be submitted by a verified guardian via support@synzo.in.

How to Delete Your Account

In-app: Navigate to Settings → Account → Delete Account and follow the verification steps (OTP or password confirmation).

By email: Send a deletion request to support@synzo.in from your registered email with subject line "Account Deletion — Synzo / Shopyzo Platform". Include your registered mobile number and user ID if known.

We will confirm receipt and complete verified requests within 30 days unless a shorter period is required by applicable law.

Data That Is Deleted

Upon successful deletion, we remove or anonymise: profile information, authentication credentials, saved addresses, device tokens, marketing preferences, and non-mandatory app logs linked to your account within the Synzo / Shopyzo Platform.

Data We May Retain

Certain records must be retained for legal, tax, fraud prevention, or dispute resolution purposes, including: GST invoices and transaction logs (typically up to eight years as per Indian tax law); records required by RBI for payment settlements; anonymised analytics that cannot identify you; and data subject to active legal holds.

Retained data is access-restricted and not used for marketing.

Third-Party Processors

We instruct payment, logistics, and cloud partners to delete or return your data where contractually feasible. Some partners may retain records under their own legal obligations independent of Synzo.

After Deletion

You may create a new account in the future, but previous data cannot be restored. If you reinstall the app from Google Play, you will be treated as a new user unless you register with the same credentials before deletion completes.

Contact Us

If you have questions about this policy, wish to exercise your privacy rights, or need help with account deletion, contact our support team at support@synzo.in. Please include your registered email or mobile number and the app division you use (e.g., Customer App, Vendor Portal). We respond to verified requests within statutory timelines under applicable Indian law.

For grievances related to e-commerce transactions, you may also refer to our Grievance Redressal mechanism published on the Shopyzo website.

Policy Updates

We may update this document to reflect changes in law, product features, or security practices. Material changes will be communicated through in-app notices, email (where provided), or an updated effective date on this page. Continued use of the service after changes constitutes acceptance of the revised terms, except where your explicit consent is required under the Digital Personal Data Protection Act, 2023.