Return Policy
This document applies to the Synzo / Shopyzo Platform operated by Synzo Technologies ("Synzo", "we", "us") through the Shopyzo platform and related mobile applications distributed on Google Play and other channels in India.
Introduction
This Return Policy applies to products purchased through the Shopyzo marketplace and related Synzo / Shopyzo Platform channels in India. It is designed to comply with the Consumer Protection (E-Commerce) Rules, 2020 and Google Play marketplace disclosure requirements.
Return Eligibility
Most physical goods may be returned within 7 days of delivery if unused, in original packaging, with tags intact, and accompanied by proof of purchase. Certain categories — including perishables, personal care items, custom-made products, and digital goods — are non-returnable unless defective or misdescribed.
Defective or wrong items may be returned within 15 days. Report issues via the app or email support@synzo.in with photos and order ID.
Return Process
Initiate a return from Order Details → Request Return. Our team or the vendor will approve eligible requests within 48 business hours. Pickup will be scheduled by our logistics partner or you may ship to the address provided. Return shipping may be free for defective items; otherwise charges may apply as shown at initiation.
Refunds
Approved refunds are credited to the original payment method (UPI, card, wallet) within 5–10 business days after the returned item passes quality inspection. Bank processing times may vary. Cash-on-delivery orders receive refunds to a verified bank account or Shopyzo wallet.
Exchanges
Exchanges are subject to vendor stock availability. If an exchange is not possible, a refund will be offered. Size/colour exchanges for apparel follow the same window as returns.
Vendor Responsibilities
Marketplace vendors must honour return obligations for their listings. Synzo may facilitate resolution but ultimate product quality responsibility lies with the seller unless Synzo is the direct seller of record.
Contact Us
If you have questions about this policy, wish to exercise your privacy rights, or need help with account deletion, contact our support team at support@synzo.in. Please include your registered email or mobile number and the app division you use (e.g., Customer App, Vendor Portal). We respond to verified requests within statutory timelines under applicable Indian law.
For grievances related to e-commerce transactions, you may also refer to our Grievance Redressal mechanism published on the Shopyzo website.
Policy Updates
We may update this document to reflect changes in law, product features, or security practices. Material changes will be communicated through in-app notices, email (where provided), or an updated effective date on this page. Continued use of the service after changes constitutes acceptance of the revised terms, except where your explicit consent is required under the Digital Personal Data Protection Act, 2023.